Terms and Conditions

Welcome to the CITRONELLAPARIS.COM website, we are delighted to welcome you here
welcome and that you like our products. Your satisfaction is our priority and we do everything we can to offer you the best customer experience.
We ask you to read these general terms and conditions of sale carefully before accepting them. The GTC are important for us as well as for you!

The purpose of this document is to inform you, prior to your purchase, about our
conditions of sale and to answer any questions you may have.
legitimately ask yourself, such as "can I withdraw", "what are the deadlines for
delivery "

These General Conditions of Sale are offered by the company CITRONELLA, registered in the Nanterre Trade and Companies Register under the number
number 934 476 920 whose head office is at 4 BD Richelieu 92500 Rueil-Malmaison, France.

His email address is citronellaparis@hotmail.com and his
individual intra-community VAT identification number FR16934476920.
The company is the owner and publisher of the website http://citronellaparis.com.
On the one hand, And the natural or legal person purchasing products or services from the company, Hereinafter, "the Buyer", or "the Customer" On the other hand, It has been set out and agreed as follows:
The Seller is a seller of clothing, shoes and accessories exclusively to
consumer destination, marketed through its sites
Internet citronellaparis.com The list and description of the goods and services offered by the company can be consulted on the aforementioned sites.

PURPOSE OF THE GTC:

The general conditions of sale govern and apply to all sales
of CITRONELLA products made on the site https://citronellaparis.com/ to
non-professional buyers with consumer status.
The T&Cs prevail over any other conditions or contradictory documents.
present on the citronellaparis.com website or its social networks and/or in store
physical; except for special derogating conditions agreed between the parties.
The T&Cs are permanently accessible on the citronellaparis.com website and we
We refer to the General Terms and Conditions before placing your order. You have the
possibility of downloading and/or printing them, so as to keep a copy.
The T&Cs are subject to change, the modifications are not retroactive, only
those in force on the date you place your order apply to you.
Accepting the T&Cs by checking the box provided for this purpose and validating this choice by
one click implies your full acceptance and adherence to these terms and conditions
T&Cs.

By placing an order online, you enter into a contract with the seller. By
Consequently, you must and acknowledge that you are of legal age and have the capacity
legal.
The invalidity of a contractual clause does not entail the invalidity of the General Terms and Conditions and the titles are
them worthless.

I. Product:

The Site offers Customers the possibility of purchasing clothing and accessories.
The essential characteristics of the goods and their respective prices are made available to the buyer on the company's websites. The customer confirms having received a breakdown of the delivery costs as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to honor the Customer's order within the limit of available Product stocks only. Failing this, the Seller informs the Customer. This contractual information is presented in detail and in French.

In accordance with French law, they are the subject of a summary and confirmation when the order is validated. The validity period of the offer of Products as well as their prices is specified on the Company's websites, as well as the minimum duration of the contracts offered when these relate to a continuous or periodic supply of products or services. Unless special conditions apply, the rights granted hereunder are granted only to the natural person who signed the order (or the person holding the email address provided).
In accordance with Article L211-1 of the Consumer Code: it is the buyer who has the choice and not the seller: he has the possibility of returning the item and having the price refunded or keeping the item and having part of the price refunded.
The seller is required to return the price and reimburse the costs incurred by the sale, but any loss due to force majeure will be borne by the buyer.

II. PRICE AND CONDITIONS OF PAYMENT OF THE ORDER:

Product prices are displayed on the sitecitronellaparis.com on the pages
product descriptions and on the order summary page, before the
confirmation of your order. Prices are expressed in euros (€), all taxes included
inclusive of all taxes (TTC), the applicable VAT rate being that in force in France on the date
of placing the order.
The price may be changed at any time by CITRONELLA. However, the price that you
is applicable is that in force displayed on the misslinoush.com site at the time of
your order. You will be able to benefit from the discounts (promotion, sale, etc.) which appear on the site under the conditions and during the validity period specified on the site.
Unless special offer is granted by x, delivery and transport costs are not
included. They are charged extra and displayed prior to the placing of the contract.
order. CITRONELLA reserves the right to suspend or cancel the order in the event of non-compliance with the above payment conditions.

You will receive your invoice at the email address you provided. For
Customers who have created a customer account when ordering have the option to
find their invoice in their personal space.
Please note, orders shipped outside the European Union and/or DOM-TOM are
subject to customs formalities.
Payment of customs duties and other possible import taxes are
the buyer's responsibility and at his expense.
Payment is made immediately after order confirmation.
Payment is due in full and payable in cash using the means of
following payment methods: Bank card, Apple Pay, PayPal

III. PLACING AN ORDER

The ordering process is carried out in several stages:

1. Consultation of the products offered for sale by CITRONELLA on the site
internet citronellaparis.com
2. Selection of the product(s) by the customer
3. Customer viewing of order details and total price
4. Correction of possible errors by the customer
5. Confirmation of the order by the customer, which expresses his
acceptance of the order. At this stage, the customer accepts
expressly and without reservation the general conditions of sale
6. Validation and payment of the order by the customer
7. Acknowledgment of receipt of the order by CITRONELLA.

IV. DELIVERY TERMS

The products are delivered to the delivery address that was indicated when ordering and the time indicated. This time does not take into account the order preparation time.
In the event of a delay in delivery, the Customer has the option of terminating the contract under the terms and conditions defined in Article L 216-1 of the Consumer Code. The Seller will then reimburse the product and the “outbound” costs under the conditions of Article L 216-1 to L216-8 of the Consumer Code.

The Seller provides a telephone contact point (cost of a
local communication from a landline) indicated in the confirmation email
order in order to ensure the tracking of the order. The Seller reminds that at the time the Customer takes physical possession of the products, the risks of loss or damage to the products are transferred to him. It is the Customer's responsibility to notify the
carrier any reservations about the product delivered.

V. DEADLINES

CITRONELLA will make every effort to ensure that your order is shipped.
within the time period specified when ordering.
Deadlines run from the date of dispatch. This deadline does not take into account the delay
of order preparation.
Colissimo delivery time in Metropolitan France/Andorra/Monaco: 2 to 4 days
working days. Delivery time Colissimo EU, Switzerland, United Kingdom: 4 to 7 working days.
Colissimo overseas delivery time: 6 to 15 working days.
Mondial Relay delivery time Metropolitan France/Andorra/Monaco and EU: 4 to 8
working days
Chronopost relay 13 delay: 2 working days

VI. Availability and presentation

Orders will be processed within the limits of our available stocks or subject to available stocks at our suppliers. In the event of unavailability of an item for a period exceeding 30 days maximum after the conclusion of a contract: article L216-1 of the consumer code, you will be immediately notified of the expected delivery times and the order for this item may be cancelled upon simple request. The Customer may then request a credit for the amount of the item or its reimbursement.
CITRONELLA is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to it.

VII. WITHDRAWAL PERIODS

In accordance with Article L. 121-18 of the Consumer Code, “the consumer
has a period of fourteen clear days to exercise his right of withdrawal without
having to justify reasons or pay penalties, with the exception, where applicable, of return costs”. “The period mentioned in the preceding paragraph runs from the receipt for the goods or from the acceptance of the offer for the provision of services”.
The customer can return his package without reason within 14 days of receiving his package. He must complete the withdrawal form present in the T&Cs.

In the event of exercising the right of withdrawal within the aforementioned period, only the price of the
purchased products will be refunded, return costs remain the responsibility of the Customer.
Product returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold as new; they must, if possible, be accompanied by a copy of the proof of purchase. In accordance with
to the legal provisions, you will find the standard form:
Refund procedure: Please contact us via the form

MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to
withdraw from the contract.)

- For the attention of [the professional inserts his name and address here]
geographic location and email address]:
- I/we (*) hereby notify you (*) of my/our (*) withdrawal.
of the contract relating to the sale of the property (*)/ below:
- Ordered on (*)/received on (*):
- Name of consumer(s):
- Address of the consumer(s):
- Signature of the consumer(s) (only in case of notification of the
present form on paper):
- Date :

The company will proceed with the reimbursement automatically by the same means of
payment that the customer within 14 days of receipt of the returned package.
Beyond 14 days, no withdrawal possible in accordance with article L221-18 DU
CONSUMER CODE.
The customer completes the withdrawal form and inserts it in the package to be returned.

In the event of a dispute, it is up to you to prove that you have complied with the deadline.
aforementioned withdrawal.

VIII. LEGAL AND COMMERCIAL GUARANTEES

All products offered by CITRONELLA Company are subject to warranty
legal compliance provided for by law, and in particular Articles L.217-4, L.217-5 and
L.217-12 of the Consumer Code, and the guarantee of hidden defects provided for by
Articles 1641 and 1648, first paragraph, of the Civil Code:
Article L.217-4 of the Consumer Code: ''The seller delivers goods that conform
to the contract and is liable for any lack of conformity existing at the time of delivery.
It is also liable for any lack of conformity resulting from the packaging,
assembly or installation instructions when this has been placed in his charge
by the contract or was carried out under its responsibility''.
Article L.217-5 of the Consumer Code: ''The good complies with the contract:

1° If it is suitable for the use usually expected of a similar good and, where applicable
applicable:
- if it matches the description given by the seller and has the qualities that
this one presented to the buyer in the form of a sample or model;
- if it presents the qualities that a buyer can legitimately expect in view
to public statements made by the seller, by the producer or by his
representative, particularly in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties
or be suitable for any special use sought by the purchaser, brought to the
knowledge of the seller and that the latter has accepted''.
Article L.217-12 of the Consumer Code: ''The action resulting from the failure to
conformity is prescribed by two years from the delivery of the good.''
Article 1641 of the Civil Code: ''The seller is bound by the guarantee for defects
hidden in the thing sold which makes it unfit for the use for which it is intended,
or which so diminish this use that the buyer would not have acquired it, or
would have given a lower price for them, if he had known them.''
Article 1648 of the Civil Code, first paragraph: ''The action resulting from defects
prohibitory actions must be brought by the purchaser within two years from
from the discovery of the defect.'' If a Customer considers that he has received a product that he considers to be defective or
non-compliant, he must contact the Company as soon as possible from
receipt of the Order, to the following email address:
citronellaparis.com, or by registered mail with acknowledgment of receipt to
the following address: 4 BD des Province Françaises 92500 Rueil Malmaison.
specifying the defect or non-conformity in question.

It will be up to the Client to provide any justification regarding the designation of the
apparent defects and/or anomalies noted. The Client must provide the Company with all
facility for establishing these defects or non-conformities and for
remedy if necessary. He will refrain from intervening himself or from doing
to involve a third party for this purpose.

If the defects and/or anomalies are confirmed by the Company, the latter will then send
to the Customer his instructions on how to proceed after having taken note
of the claim thus formulated and, where appropriate, will proceed to replace the
product for which the Company has been led to note a lack of conformity, or
the defect.
• In the event that the exchange of the product is not possible, the Company will be required to
reimburse the Customer within fourteen days of receipt of the product. The
reimbursement will be made on proposal of the Company by credit to the account
Customer's banking information, the Customer being able to opt for another method of reimbursement
than the one proposed.

IX. CLAIMS

If applicable, the Buyer may submit any complaint by contacting the company using the following contact details: Please contact us using the contact form in the contact section at the bottom of the page.

X. INTELLECTUAL PROPERTY

• All elements of this Site and the Site itself are protected by the
copyright, trademark law, design law and/or any other
intellectual property rights. These elements are the exclusive property of the
Company. All of these rights are reserved for the entire world.
• The name and brand, logos, designs, stylized letters, trademarks
figurative, and all signs represented on this Site are and will remain the
exclusive property of the Company.
• No title or right whatsoever in any material or software will be obtained by
downloading or copying elements of this Site. It is strictly forbidden to
Customer to reproduce (other than for his personal and non-commercial use),
publish, edit, transmit, distribute, show, remove, delete, add to this
Site and the elements and software it contains, nor modify them or
carry out any work based on them, nor sell or participate in
no sale in connection with this Site, the elements of this Site or any software therein
related.

• The Company grants the Client a non-exclusive license to use the Site. This
license is strictly personal and cannot under any circumstances be assigned or transferred
transferred to any third party. The license is granted for the duration
of use of the Site.
• Any use by the Client of company names, trademarks and signs
separate property belonging to the Company is strictly prohibited except in the event of an agreement
express and prior consent of the Company.

XI. FORCE MAJEURE

Neither Party shall be held liable for any delay or
failure due to the occurrence of a case of force majeure usually recognized by
the jurisprudence of French courts and tribunals.
The Party wishing to invoke a case of force majeure must notify the other Party by registered letter with acknowledgement of receipt as soon as possible upon becoming aware of such an event. Once the effects resulting from the invoked force majeure event have disappeared, the affected Party shall immediately resume performance of its obligation.
In the event of persistence of the effects resulting from the event constituting a case of force
major for more than 15 days, the Parties agree that this Agreement may
be terminated automatically on the initiative of the most diligent Party by letter
recommended with acknowledgment of receipt, without this affecting the conditions
payment for Services performed.

XII. PROTECTION OF PERSONAL DATA

In accordance with the Data Protection Act of 6 January 1978, you have
rights of inquiry, access, modification, opposition and rectification
on your personal data. By adhering to these conditions
general terms of sale, you consent to our collection and use of this data for the performance of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. To do this, simply click on the link at the end of our emails or contact the data controller (the Company) by registered letter. We monitor traffic on all of our sites. To do this, we use tools such as Google Analytics and other statistical tools.

XIII. NEWSLETTER

By checking the box provided for this purpose or by expressly giving consent to
For this purpose, the Customer accepts that CITRONELLA Company may send it, to
a frequency and in a form determined by the Client, a newsletter (letter
information) which may contain information relating to its activity.
When the Customer checks the box provided for this purpose in the registration process
on the Site to place the Order, he agrees to receive offers
commercial offers of the Company for products similar to those ordered.

Customers will have the option to unsubscribe from the newsletter by clicking on the
link provided for this purpose, present in each of the newsletters.

XIV. APPLICABLE LAW

These General Terms and Conditions and the operations resulting from them are subject to French law,
For any complaints, please contact us by email citronellaparis@hotmail.com
These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.
The parties undertake to attempt to resolve amicably any dispute that may arise.
to intervene between them, the client is informed that he can resort to mediation
conventional with existing sectoral mediation bodies or any alternative dispute resolution method in the event of a dispute.
A dispute with a customer, not settled amicably, express jurisdiction is attributed to the court of the place of residence of the defendant in accordance with article 42 of the code of
civil procedure either the commercial court of Pontoise or, at the latter's choice, at
place of actual delivery in accordance with Article 46 of the Code of Civil Procedure.
For an extrajudicial appeal:
You are first invited to contact the seller's customer service by
email in order to find an amicable agreement.
In the event that we are unable to reach an arrangement, you have the
possibility of resorting to conventional mediation or resorting to any method
alternative dispute resolution.
In this regard, you can use the mediation service free of charge from
the mediation body whose references follow: CNPM
Once you join the mediation system, reproduce here the text that they will
you ask to insert in your documents
To be admissible, your referral to the mediator must be made within one year from
from a written complaint that you have sent to us, remaining
unsuccessful.
As a consumer, you can use the Online Payment Platform
disputes link (RLL) accessible at the following address:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
You can also contact a consumer association which will help you in
your steps or even alert the DGCCRF.
When no amicable solution can be reached, you can take legal action and
The dispute will be submitted to the competent courts under the conditions of common law.
For legal recourse:
You may bring legal action at your own expense. The dispute will be subject to the
competent courts under the conditions of common law.